2. Why should I buy my clock from willygoodclocks?We are an actual clock shop and an authorized service center for the products we sell. We are experts in our field and are here to serve you! We only carry products that we consider to be of good quality. Additionally, we have a Lowest Price Guarantee! We are also very helpful--should you want assistance in picking "the right clock".
3. Do you charge Sales Tax?No tax, unless you live in Illinois. If you are an Illinois resident, we are obliged to charge Sales Tax. This is to remain compliant with the law and with our re-sale agreements with the manufacturers. The Sales Tax rate is 6.25% for Illinois residents.
4. Does your website show your full product line?No. We are adding more products, from different manufacturers every day. We sell the full product line for many manufacturers, including
Howard Miller, Ridgeway, Bulova, Hermle, Seiko, Rhythm, Schneider, and others. We have some of these clocks, available for immediate purchase, in our clock shop, that are not yet listed on this website. We also have a few antique clocks--some with their movements fully restored--on display and available for purchase, out of our clock shop. If you don't find what you are looking for, contact us for a customized list.
5. Do you have clocks available for immediate purchase, out of your clock shop?Yes! We stock a nice selection of chiming mantel and wall clocks, cuckoo clocks, musical clocks, and a few grandfather clocks. If you live near our shop, it will be well-worth your visit to come by. Visit us during our
in-store hours (or make an appointment) or get
driving directions.6. Are the clocks on your website guaranteed to be in stock?Many of our products are drop-shipped to you, directly from the factory. In-stock status may be dependent on factory availability. Products guaranteed to be in-stock, will have the words "in-stock" below the price on the description page. If you purchase a clock that is out-of-stock, you will be notified within three days. Feel free to
contact us to verify product availability.
7. Where are your clocks shipped from?Most of our products are drop-shipped to you, directly from the factory. All shipments originate within the United States. Most of our products are received within one week of ordering.
8. How will my clock be shipped?Grandfather clocks are shipped as freight. The trucking company will contact you, the day before, they attempt delivery. All other clocks are shipped UPS or FED EX. Most orders are received within one week.
9. How easy is it to set up and unpack a new grandfather clock?It is very easy! Its just a matter of unpacking it, leveling it, hanging the weights and pendulum, and starting it up. Watch the video below:
If you would prefer to have a clock professional come and set it up for you, choose the $99 shipping upgrade, and we will make that arrangement for you.
If you live within our service area (in central Illinois), we will come to your home or office and unpack and set-up your clock for you, FREE OF CHARGE! Having a clockmaker set up your clock for you, has a lot of value because you will receive a personal demonstration of how all of the features of your new clock work, as well as advice on how to care for your clock in the coming years.
10. Can you ship to addresses outside of the United States?It depends on your clock selection. Our website is configured to accept orders only from the United States. This is because some of the clock manufacturers prohibit us from shipping their products outside of the United States. If you reside outside of the United States or it's Territories,
contact us to inquire about product availability and shipping cost.
11. I have a technical question or need help with my new clock.
Refer to our Troubleshooting page or
contact us directly with your question.
12. How do I unpack and set-up my new cuckoo clock?
For instructions,
click here.13. Can I buy a gift certificate for your website?Yes. It will be in the form of a code that can be used on our check-out page.
Contact us and we'll set you up!