Our website is not configured to accept orders outside of the United States. Some clocks are not available to ship outside of the United States, due to the Sales Policies we have with certain manufacturers. Customers, residing outside of the U.S.A., may inquire about a product's availability and shipping cost, by completing an online form. We will respond to your inquiry within 24 hours and provide a shipping estimate (shipping estimate does not include any Duty Tax that your country may charge). At that point, we may temporarily re-configure our website to accept your order and set the item's shipping charge to what it would cost to ship to your country. You will have up to three days to place your order and checkout on our website before it goes back to it's original configuration. Your credit card will be charged in an amount equivalent to United States Dollars (USD).

International orders may receive extra scrutiny and authentication, in our efforts to minimize credit card fraud and verify your identity. The authentication process may take a couple of days before your order is processed. It is strongly recommended that you have your item shipped to your billing address (if your billing address and shipping address do not match, we may decline your order). We reserve the right to cancel your order, if we are unable to authenticate the order or verify your identity. If it comes to that, you may be able to verify your identity by faxing us a copy of your credit card and billing statement to our secured fax machine.

All sales to customers, residing outside of the United States, are FINAL.  Unless a clock is significantly different than described on our website (i.e., you received the wrong clock), it cannot be returned.  Returns due to variations of a clock's color/stain finish, measurements, or sound/tone of the chimes will not be authorized.  This policy applies only to orders shipped outside of the United States.  In the event that a return is authorized, the expense of return shipping will be paid by the customer. No reimbursement is given for any Duty Taxes paid.

Mechanical, key-wound or weight-driven clocks are generally covered under a 2-year warranty. Clocks made by Hermle have the longest warranty--their mechanical clocks are covered for three years!

Quartz (or battery-operated) clocks are generally covered under a one-year warranty.

Clocks, which have a different warranty period, will have the warranty information added to clock's product description.

If you bring your older clock to our shop for repair, we will overhaul the clock movement and essentially restore it to a similar condition it was in, when it was brand new. Therefore, we guarantee it for two years, which is the typical warranty period for a new clock. Here are the terms of this repair guarantee: