STORE POLICIES


    1. RETURN POLICY
    2. WARRANTY PERIODS FOR NEW CLOCKS SOLD
    3. TERMS OF OUR 2-YEAR CLOCK GUARANTEE
    4. ORDER FULFILLMENT AND SHIPPING POLICY
    5. PRIVACY POLICY




    Clocks purchased from our store can be returned within 30 days, as long as a Return Authorization is obtained and the return is accompanied with the original packing materials and sales receipt. Clocks must be returned in a new, re-saleable condition.

    Damaged Goods
    If the shipping box is damaged, note that there may be damage to the contents on the shipping slip (or notify your shipping carrier). Keep the packing materials for inspection by the shipping company. If the clock is damaged, make a damage claim to the shipping company within 10 days.

    Warranty Issues
    If the reason for your return is related to a warranty issue, it is recommended that you take the clock to a service center near you. If you need help finding an Authorized Service Center, contact us and we will be happy to help. Cost of return shipping, to our store, will be at your expense.

    Prior Authorization Needed for Returns
    Contact us for a Return Shipping Authorization.
    Returns will NOT be accepted without prior authorization!


    Warranty Coverage Periods

    Mechanical, key-wound or weight-driven clocks are generally covered under a 2-year warranty. Clocks made by Hermle have the longest warranty--their mechanical clocks are covered for three years!

    Quartz (or battery-operated) clocks are generally covered under a one-year warranty.

    Clocks, which have a different warranty period, will have the warranty information added to clock's product description.


    CLOCK REPAIR GUARANTEE
    If you bring your older clock to our shop for repair, we will overhaul the clock movement and essentially restore it to a similar condition it was in, when it was brand new. Therefore, we guarantee it for two years, which is the typical warranty period for a new clock. Here are the terms of this repair guarantee:

      Clock movements fully restored by us, with movement overhaul, have a 2-year guarantee. If your clock should fail to perform, within this warranty period, we will (at our option) re-service your clock, apply previous repair charges towards a more expensive repair option (not previously performed, with the original intent to save you money), apply the cost of your repair towards the price of a new movement (if there is one available), or refund your money. We do not guarantee that your clock will keep perfect time. We do not guarantee any clock that has wooden gears or movement plates. No guarantee for simple oiling and adjustment. The usual exclusions apply, such as damage caused to the clock by negligent acts of the owner or by Acts of God. Exclusions include, but are not limited to escapement damage (caused by moving the clock around with the pendulum attached), clocks not kept in a climate-controlled environment, damage caused by moving clock hands backwards (applicable only to antique clocks and cuckoo clocks), and evidence of improper oiling or tampering to the work performed by our repair shop.


ORDER FULFILLMENT AND SHIPPING POLICY

We do not stock every clock featured on our website. Most items will be drop-shipped to you directly from the manufacturer. Fulfillment of your order is dependent on factory availability. Items, guaranteed to be in stock, will have a "Guaranteed In-Stock" seal displayed at the bottom of the product's description page. We strive to keep our website current and to remove items that have been retired or are otherwise unavailable from the manufacturer, but there may be instances when an item is ordered and the order cannot be fulfilled. In any event, most clocks ordered from our website (with the exception of grandfather clocks) will be received within one week. Grandfather clocks may take longer, as they are shipped as freight. Faster shipping options are available, as well as in-home delivery and set-up, with a shipping upgrade. We will be happy to verify a product's availability before you order, simply call us or send an email.


PRIVACY POLICY

We do not sell or share any specific customer information, such as email address or phone numbers. We do not store your credit card information, either. If you register with our website, you have the ability to indicate whether or not you would like to receive a newsletter from us. If you indicate that you would like to receive newsletters, you may receive periodic sales specials or discount offers to the email address you provided.